Support Centre

First, make sure notifications are enabled for the app:

• iOS: Settings → Kinship Family → Notifications → toggle "Allow Notifications" on
• Android: Settings → Apps → Kinship Family → Notifications → enable all

Also check that your medication schedule has a valid time set. Go to the treatment detail screen and confirm the reminder time is correct. If you still do not receive notifications after 24 hours, contact us.

Open the Medicine Cabinet tab → tap the medication card → tap Edit → adjust the reminder time. Each medication can have its own independently scheduled reminder.

You can also set global meal times (Breakfast / Lunch / Dinner) in Settings → Notification Settings, which will adjust all "with meal" reminders at once.

Open the Overview tab → tap the "+" button next to the member list → fill in the name, date of birth, blood type, and any known medical history. Each family can have up to 6 members.

You can edit a member's profile at any time by tapping their avatar on the Overview screen.

Yes. Children are managed through an adult's account. When adding a member, select their date of birth and the app will display age-appropriate reference ranges for vitals. The adult account holder controls all data for child members.

Yes. All data is stored securely on Supabase servers (Singapore) and is automatically backed up. Your data is accessible from any device where you sign in with your account.

Data is encrypted in transit (HTTPS/TLS) and at rest using Row Level Security, so only your family can access it.

Treatment history reports can be exported as PDF from the treatment detail screen. For a full export of your raw data, contact us at luongxuanhoa3011@gmail.com and we will prepare a machine-readable export within 30 days.

For best results:

• Photograph in good lighting, holding the document flat
• Typed prescriptions from clinics or hospitals give the most accurate results
• For difficult handwriting, you can manually correct the fields after AI suggests values

If a field is consistently wrong, use the manual entry mode by tapping "Enter manually" on the scan result screen.

The in-app emergency screen is populated automatically from the member's medical profile. Make sure blood type, allergies, and current medications are filled in on each member's profile page.

To link with iOS Medical ID: open the Health app on iPhone → tap your profile photo → Medical ID → Edit. Add emergency contacts and relevant health conditions there. First responders can access Medical ID from the lock screen by tapping "Emergency" and then "Medical ID".

On Android: Settings → About phone (or Safety & Emergency) → Emergency information. Fill in your medical details and emergency contacts. First responders access it from the lock screen by tapping Emergency → Emergency info.

Yes, on both platforms:

• iOS: Lock screen → swipe to dial pad → "Medical ID" (bottom left)
• Android: Lock screen → "Emergency call" → "Emergency info"

This does not give access to the Kinship Family app itself — only the operating system's built-in emergency information is visible without authentication.

Yes — conversation history is saved so Chip can understand your family's context better over time. You can delete the chat history at any time in Settings → Chip AI → Clear History.

Conversations are stored encrypted on our servers and are never used to train AI models.

No. Chip AI provides general health information and helps you understand medications and symptoms based on your family's profiles. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical decisions.

For questions that require clinical assessment — such as diagnosing a condition or prescribing a specific dose — Chip will recommend you consult a healthcare professional. This is by design, to ensure you receive accurate, personalised guidance from a qualified practitioner for complex situations.

Go to Settings → Account → Delete Account. You will be asked to confirm. All data will be permanently deleted within 30 days, in compliance with Apple App Store Guideline 5.1.1.

If you are unable to access the app, email luongxuanhoa3011@gmail.com with your registered email address and we will process the deletion manually.

On the sign-in screen, tap "Forgot password?" and enter your registered email. You will receive a password-reset link within a few minutes. Check your spam/junk folder if it does not arrive. The reset link expires after 60 minutes.

Yes. All data is encrypted in transit (HTTPS/TLS) and at rest using PostgreSQL Row Level Security. Only you and your family members can access your data. We never sell your data. Our infrastructure (Supabase + Railway) is SOC 2 compliant.